New, Smarsh

Today, Smarsh®, the global leader in communications data and intelligence, reveals new research that highlights UK financial services employees’ perspectives on artificial intelligence (AI).

07.08.2025 - 17:59:38

New Smarsh UK Survey Shows AI Adoption Surges in Financial Services—But Employees Demand Stronger Guardrails. The data indicates that while AI is fundamentally changing how UK financial services employees work and communicate, they are increasingly aware of the risks it poses to businesses without addressing training, privacy and compliance issues.

and ChatGPT Enterprise, financial services firms can future-proof their communications infrastructure. Discover how to stay compliant and competitive with Smarsh’s recent AI in Communication Surveillance report.

About Smarsh

Smarsh enables regulated organizations of all sizes to capture, archive and monitor data from business communications to help identify regulatory and reputational risks before those risks become fines or headlines. The Smarsh Enterprise Platform’s AI-enabled applications, including Capture, Archive, Conduct and Discovery, give organizations the power to manage risk and unleash the intelligence in their digital communications at unmatched scale.

Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S. state and local government agencies. To discover more about the future of communications capture, archiving and oversight, visit www.smarsh.com or follow Smarsh on LinkedIn.

About the research:

This online survey of 2000 UK adults who work in financial services or insurance was commissioned by Smarsh and conducted by market research company OnePoll, in accordance with the Market Research Society's code of conduct. Data was collected between 8th April 2025 and 17th April 2025. All participants are double-opted in to take part in research and are paid an amount depending on the length and complexity of the survey. This survey was overseen and edited by the OnePoll research team. OnePoll are MRS Company Partners, corporate membership of ESOMAR and Members of the British Polling Council.

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