Salesforce Faces Dual Crisis: Data Extortion Threat and User Backlash Over AI Tools

Salesforce finds itself navigating turbulent waters as two significant challenges emerge simultaneously. The customer relationship management leader is confronting a severe cybersecurity threat while also managing substantial user dissatisfaction with its recently implemented artificial intelligence systems.

A hacking collective identifying itself as “Scattered Lapsus$ Hunters” issued a concerning ultimatum to Salesforce last Friday. The cybercriminals claim to possess over one billion customer records and have threatened to release this information publicly unless their ransom demands are met by October 10. To support their claims, the group has established a dedicated website listing dozens of major corporations whose data they allegedly obtained through Salesforce platforms.

The company has responded to these allegations with firm denial. According to Salesforce officials, their core platform infrastructure... Read more...